Neoaxess offers a complete range of value added services that supports the life cycle of all Neoaxess equipment, from acquisition to disposal. Our unparalleled service experience to optimize productivity and user satisfaction by reducing downtime and giving staff the opportunity to focus on critical business issues.
Most Neoaxess guarantees include telephone access to customer support, and a total coverage for labor, parts and repair the system in case of manufacturing defects or current problems on your Neoaxess.
If a problem can not be solved by telephone, Neoaxess sends a certified technician to attempt a repair of the equipment on site, without having to return in the workshop. This service includes the supply of parts and on-site repair.
If Neoaxess judge that your problem is covered by the product warranty and can not be resolved by phone or with a replaceable unit by the user, the repair will be carried out on site. This service is available during opening hours Neoaxess.
For applications received after 14 am local time, an extra business day is required for the intervention. The on-site response service is available only in France.